Shipping Policy – Backyard Wins

At Backyard Wins, we are committed to delivering your orders quickly, safely, and reliably. Please review our shipping terms below.

1. Shipping Destinations

Countries We Ship To:

Continental United States

Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.

2. Shipping Costs

Domestic Shipping (USA):

Standard Shipping: Free shipping on all orders

Flat Rate Shipping: Free shipping on all orders

No Hidden Fees:
All shipping costs are calculated and displayed at checkout. There are no hidden fees.

3. Order Processing Time

Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time: Most orders placed before 5:00 PM EST will begin processing the same day.

Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

4. Estimated Delivery Time

Domestic Shipping:

Standard Shipping: 3–5 business days

Notes:
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

5. Shipping Methods and Carriers

Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.

Domestic Carriers: USPS, UPS, FedEx

Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.

Insurance: All shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

5. Order Tracking

Tracking Information:
After your order has shipped, you will receive an email containing:

Tracking Number

Carrier Name

Link to Track Your Package

How to Track Your Order:

Visit https://backyardwins.com/pages/order-tracking or the carrier’s website.

Enter your tracking number to view the status and estimated delivery date.

Assistance:
If you have questions or need help with tracking, please contact our Customer Service team.

6. Delivery Issues

Delayed or Lost Packages

Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us at support@backyardwins.com or call (689) 210-5739.

Lost Packages: If your tracking shows that your package was delivered but you did not receive it:

Verify the shipping address provided.
Check with neighbors or building management.
Contact us for further assistance

Shipping Policy