FAQ – Backyard Wins

Q: What payment methods do you accept?
A: Visa, MasterCard, Amex, EFT/ACH, PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Do prices include taxes?
A: Prices are in USD and exclude taxes/duties, shown at checkout.

Q: Where do you ship?
A: We currently ship within the Continental USA.

Q: How much is shipping?
A: All orders ship free.

Q: How long does delivery take?
A: Standard: 3–5 business days. Expedited: 1–2 business days. Processing time: 1–2 days.

Q: Can I track my order?
A: Yes, you’ll get a tracking link by email once shipped.

Q: Do you accept returns?
A: Yes, within 30 days, in new condition.

Q: Is there a restocking fee?
A: Yes, 25% of the product price.

Q: Who pays for return shipping?
A: We provide a free return label.

Q: When will I get my refund?
A: Within 10 business days after we receive your return.

Q: What if my package is delayed, lost, or damaged?
A: Contact us at support@backyardwins.com